Return & Aftercare Policy
| Section | Details |
|---|---|
| Introduction | We encourage thoughtful choices. Every product is handmade with care, and we believe that mindful decisions reduce unnecessary returns and waste. If you have any questions about sizing, materials, or care, feel free to contact us at orders@mzk1crafts.com |
| Before You Buy | • All products are handmade from genuine leather. • Slight colour/texture/tool mark variations are natural, not defects. • Colours may vary due to screen differences — by ordering, you accept this variation. |
| Order Cancellation | • Within 6 hours: Free cancellation (production not started). • After 6 hours: – Custom orders cannot be cancelled once materials and labour are committed. – Standard items already shipped follow our returns policy. • Exceptional cases: email orders@mzk1crafts.com |
| Returns (Standard Items – Non-Faulty) |
Conditions: • Request within 14 calendar days of receipt. • Must be unused, undamaged, in original packaging with all accessories. How to Return: 1. Email support@mzk1crafts.com for authorisation. 2. Ship to: EU: Via Cernaia 16, 10122 Torino, Italy. UK: 8A East India, London E16, UK. Processing: Refund issued within 3–5 business days after approval (bank/card processing may take longer). |
| Return Costs | • Customer pays return shipping. • Tracked shipping recommended (insurance for items over £75). • Original delivery costs are non-refundable. • If lost in transit using your own courier, claim directly with the courier — we cannot refund items we do not receive. |
| Faulty / Damaged Items | • Contact support@mzk1crafts.com within 7 days of delivery. • Provide clear photos + order number. • If confirmed non-customer caused, we replace free of charge and cover return shipping/handling (per UK/EU law). |
| Repairs & Aftercare | • For damage caused by normal wear and tear, accidents, or improper use, we provide a goodwill repair service within 6 months of purchase. Customers are responsible for round-trip shipping costs. • After 6 months: repairs are available at a reasonable service fee, assessed case by case. • To request a repair, please email support@mzk1crafts.com with photos and your order number. • Not all damage is repairable — we will advise upon evaluation. |
| Special Cases | • No refunds for: 1. Custom orders (e.g., engraved, personalised, non-adjustable made-to-order). 2. Items sold “as is” with pre-disclosed faults accepted before purchase. • Exchanges not offered — return for refund and place new order (we can assist). |
| Refund Queries | • If not received within 3–5 business days after approval, check bank/card. • If still unresolved, email orders@mzk1crafts.com. |
| Contacts | • Returns / General Enquiries: orders@mzk1crafts.com • Faulty Items / Refund Issues: support@mzk1crafts.com |